Privacy Policy

Last updated: 11 February 2026

This Privacy Policy explains how ChatLogic Insights Ltd ("Company", "we", "us"), operating the AgoraIQ service at agoraiq.net, collects, uses, stores, and protects your personal data.

  AgoraIQ is not available to residents of the United Kingdom. We do not knowingly collect personal data from UK residents. If you are a UK resident, do not use this Service.

1. Data Controller

ChatLogic Insights Ltd
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

2. Data We Collect

Data Category	What	Why
Telegram identity	User ID, username, first name	Account creation, signal attribution, leaderboards
Signal data	Forwarded message text, parsed trade parameters (symbol, entry, SL, TP)	Core service functionality — tracking and scoring signals
Usage data	Monthly signal count, AI parse count, export count	Enforcing plan limits and billing
Billing data	Stripe customer ID, subscription status, plan, billing period	Processing payments and managing subscriptions
Technical data	IP address (server logs only), timestamps	Security, debugging, abuse prevention

2.1 Data We Do Not Collect

We do not collect your Telegram password or authentication tokens.
We do not read messages other than those you explicitly forward to the AgoraIQ bot.
We do not collect financial account information, exchange API keys, or wallet addresses.
We do not collect cookies or use tracking pixels on the web application (the app uses no client-side analytics).

3. Legal Basis for Processing

We process your data under the following legal bases:

Contract performance — Processing is necessary to provide the Service you have requested (signal tracking, leaderboards, billing).
Legitimate interest — Server logging for security and abuse prevention.
Consent — You consent to data processing by voluntarily forwarding signal messages to the bot.

4. How We Use Your Data

Parse, track, and score trading signals you submit.
Generate leaderboards and performance statistics.
Process and manage your subscription via Stripe.
Send you notifications about signal outcomes, billing events, and service updates via Telegram.
Enforce usage limits and prevent abuse.
Improve the Service (aggregate, anonymised analytics only).

5. Data Sharing

We do not sell, rent, or trade your personal data. We share data only with:

Stripe, Inc. — Payment processing. Stripe's privacy policy applies to billing data: stripe.com/privacy.
Telegram — The bot operates through Telegram's Bot API. Telegram's privacy policy governs data transmitted through their platform.
Infrastructure providers — Hosting and database services (servers located in the EU/US). These providers act as data processors under contractual obligations.
Law enforcement — Only where required by law or valid legal process.

6. Leaderboards and Public Data

If you use AgoraIQ and your signals are ranked on leaderboards:

Your Telegram username (if set) and aggregated performance metrics may be visible to other users.
Individual signal details (entry, SL, TP, outcome) may be visible within group leaderboards if you participate in a group.
You can stop appearing on leaderboards by ceasing to use the Service. Contact us to request removal of historical data.

7. Data Retention

Account data: Retained while your account is active and for 12 months after your last interaction with the bot.
Signal data: Retained for the lifetime of your account to maintain leaderboard integrity. Deleted within 90 days of account deletion.
Billing data: Retained for 7 years after the end of the billing relationship as required for tax and accounting compliance.
Server logs: Automatically purged after 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

Encrypted connections (TLS/HTTPS) for all web and API traffic.
Database access restricted by credentials and network rules.
Stripe handles all payment card data — we never see or store card numbers.
JWT-signed, time-limited tokens for checkout and billing links.
Idempotent webhook processing to prevent data corruption.

No system is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any breach.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your personal data ("right to be forgotten").
Restrict or object to processing.
Data portability — receive your data in a structured, machine-readable format.
Withdraw consent at any time (without affecting the lawfulness of prior processing).

To exercise these rights, contact us at the address below. We will respond within 30 days.

10. International Data Transfers

Your data may be stored and processed in the European Union and/or the United States. Where data is transferred outside the EEA, we rely on Standard Contractual Clauses or equivalent safeguards to ensure adequate protection.

11. Children

AgoraIQ is not intended for use by anyone under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via Telegram message. Your continued use of the Service after changes are posted constitutes acceptance.

13. Contact

For privacy-related inquiries, data access requests, or complaints:

ChatLogic Insights Ltd
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom